PokeSplain Privacy Policy

Effective October 21, 2026

PokeSplain LLC (“PokeSplain,” “we,” “us”) operates PokeSplain from 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States. Questions and privacy requests: support@pokesplain.com.

Information we collect

• Account information: email address, display name, account status, and securely stored password credentials.
• Collection information: cards, printings, quantities, cost basis, dates, notes, watchlists, alerts, and account preferences that you choose to add.
• Beta and support information: beta opt-in records, feedback category and content, communications, and data-deletion requests.
• Billing information: Stripe customer and subscription identifiers, Google Play subscription and purchase identifiers, and payment status. Card details are entered directly with Stripe or Google Play and are not stored by PokeSplain.
• Technical information: authentication cookies, IP address and browser/device information used in normal server logs, security controls, and rate limiting.
• Usage analytics: Our Google Analytics and Meta tracking integrations are paused. Google Search Console is used to understand search performance. Optional first-party product measurement remains off unless separately enabled and you affirmatively choose it.

Optional product measurement

When this feature is available and you choose “Allow product measurement,” PokeSplain records pseudonymous first-use, registration, verification, sign-in outcome, successfully displayed search-result, card-detail, and later engaged-session events. Random app or browser identifiers, session identifiers, and hashed account identifiers may link activity to an account. These records are pseudonymous, not anonymous. They do not include email addresses, passwords, raw search text, advertising identifiers, or raw IP addresses. Necessary security logs and rate limiting are separate.

You can use PokeSplain without optional product measurement. Review or change your choice at “Product measurement settings” in the app or browser where you made it. Turning it off stops new collection and requests deletion of that installation’s measurement records. The choice is not shared across devices. Temporary revocation markers prevent late requests from recreating deleted records. Event retention targets 30 days, with hourly bounded cleanup. Necessary account, verification, security, billing, and notification processing continues independently.

This first-party control does not authorize Google Analytics or Meta tracking. While the tracking hold is active, newly loaded pages do not load those integrations or initiate their page-view or registration events. Pages already open before the change may continue previously loaded code until they are reloaded or closed. Email-marketing preferences and account registration do not authorize these integrations. Any future use requires a separate consent decision and updated disclosure. Previously collected information may remain subject to the applicable retention and deletion processes.

How we use information

We use information to provide account features, keep portfolios and alerts private to their owners, verify accounts, provide requested support, secure the service, operate beta programs and promotions, process subscriptions, improve PokeSplain, and comply with legal obligations.

Service providers

We use Stripe and Google Play for payment processing, Brevo for email delivery and optional marketing communications, and Google services for analytics and search performance. Pricing and catalog providers support collector data; they are not given your account credentials or portfolio identity to provide prices. Providers process information under their own policies.

Marketing choices

Marketing messages are optional. If you choose announcements, beta updates, or launch news, you can opt out using the unsubscribe link in an email or by contacting us. Necessary account and service messages may still be sent.

Sharing and retention

We do not sell personal information. We share information only with service providers that help operate PokeSplain, when you ask us to, or when required to protect rights, safety, or legal obligations. We retain information for as long as needed to operate the service, meet legal obligations, resolve disputes, and enforce agreements.

Access and deletion

You may request access, correction, or deletion of your account information at pokesplain.com/delete-account, or by emailing support@pokesplain.com from the email address on your account. Requests are handled manually after identity verification; submitting a request does not immediately delete an account or information we must retain for legal, security, or transaction purposes.

Security and changes

We use reasonable administrative and technical safeguards, but no service can guarantee absolute security. We may update this Policy and will post the new effective date here.